Information The key to revising the message is thinking about how the message should be organized, developing an appealing document design, and improving its tone. What should come first (e.g., the subject line)? What information does the reader need and how should you present it? What information from the original can be left out? An effective message will make the information sound like good news and then give all the details necessary for the reader to feel favorably about the changes.
Before you begin writing your solution, think about the following questions: