Express Scripts Lean Manufacturing Proposal

We are Lean personnel within Express Scripts writing a proposal and presentation within Express Scripts. The company is looking for ways to engage their employees to minimize downtime by 50% and reduce defects made by human error by 50%. There are two areas of focus, the technician stations and packaging stations. There are 25 technicians and 30 packing stations that are operating for 24 hours a day 7 days a week. The proposal will outline a more innovate way to eliminate waste. This is the portion I have been task with to write the Body of the paper.

I have also attached Guidelines and other case studies as well as other files and cite information. 
If more information is need please let me know. We have limited information. This is just a proposal.