Express Scripts Lean Manufacturing Proposal

We are Lean personnel within Express Scripts writing a proposal and presentation within Express Scripts. The company is looking for ways to engage their employees to minimize downtime by 50% and reduce defects made by human error by 50%. There are two areas of focus, the technician stations and packaging stations. There are 25 technicians and 30 packing stations that are operating for 24 hours a day 7 days a week. The proposal will outline a more innovate way to eliminate waste. This is the portion I have been task with to write the Body of the paper.

I have also attached Guidelines and other case studies as well as other files and cite information. 
If more information is need please let me know. We have limited information.